One of Cliffside’s most prominent advantages to customers is our fast ship times. We try to have every order “out the door in 24” hours, shipping most in-stock products within one business day of order receipt. We pride ourselves on providing the most timely shipping service in our industry. We also give our customers a wide variety of shipping methods from which to choose.
For all standard shipments, Cliffside ships using Ground service. Because of our location in Pennsylvania, we can ship anywhere in the continental United States in five business days or less. Many locations in our immediate vicinity, including much of Pennsylvania, New Jersey, Connecticut, Maryland, Delaware, northern Virginia, eastern Ohio, and the New York metropolitan area, are a one-day transit time via Ground service, ensuring the fastest arrival time at the best rate. Our Ground shipping charges are updated yearly and can always be viewed by following the link from our home page labeled “Current Freight Rates“.
On all ground shipments of more than $600 within the continental U.S., Cliffside Industries offers free Ground shipping. This includes orders which are shipping to residences and C.O.D. shipments! Retail customers who order from Cliffside Industries on the weekend (5 PM Eastern Time Friday through 8 AM Eastern Time Monday) will receive free Ground shipping on any order. If ordering a sample, Cliffside ships via the United States Postal Service (USPS), which offers 3-day mail service to the entire United States.
For western United States customers who cannot wait the 4- to 5-day transit time for ground, we offer a 3-day Express service. This will have the product to your door in three business days if its arrival is time-sensitive. Areas for which 3-day Express service is an attractive option include Rocky Mountain Region states like Arizona, Colorado, and Montana, as well as the Pacific states like Washington, California, and Oregon. Express services are based on the weight of your package.
2-day Express service is the choice of many customers who need the product quickly. If you are located in the Midwest or Southern Central U.S. in our 3-day Ground service zone (ex: Minnesota, Missouri, Texas) and you need your product quickly, the 2-day service offers time-definite delivery at a cheaper rate than shipping overnight.
For the customer who has waited until the very last minute to finally make that hardware selection, overnight shipping is the definitive option. For many locations around the United States, Cliffside can ship with a time commitment: in the morning with Priority service, or by the end of the next business day with Standard service. If not specified, Cliffside always ships for a morning delivery if possible.
If shipping to Alaska or Hawaii, Cliffside recommends 2-day Express service. Special ground service is available (7-10 business days to some locations); however, the Express option will ensure that your products arrive in a timely manner.
Cliffside ships to all 50 U.S. states and to each of the 10 provinces and 3 territories of Canada. Several different shipping methods are available for international transit. The most popular and cost-effective is our Economy international service. An express shipping service, this is Cliffside’s normal shipping method for international orders and offers time-definite delivery to many portions of Canada – usually within 2 to 4 business days. Cliffside Industries offers a discount on rates to all customers shipping via the Economy service, and the final cost also includes all of your customs clearance and brokerage fees.
If you have to have your product even faster, Priority international service is available for an additional cost. Cliffside extends the same discounts to Priority international customers as we do to Economy shippers, and your brokerage and clearance fees are included in the cost of your shipment.
Ground service is also available for Canadian customers; however, delivery times can range from 3 business days to 2 weeks depending on your location. Any international customer who chooses to have their order shipped via Ground service will be billed for the shipping at the time of departure. A second charge will be issued when the shipper bills us for the customs clearance and brokerage fees. There are no additional discounts available for the Ground service from Cliffside. Duties and taxes for all international shipments are the responsibility of the receiver and will be due upon receipt of the product.
For small international orders under $50.00, Cliffside also provides the option of Priority Mail International Service through the cooperation of USPS and Canada Post. This is not a standard option, so you will have to specify with your representative when ordering.