Service with a smile

Recently, Kitchen & Bath Design News ran an editorial entitled “Are Your Suppliers True Partners?” (November 2010, p. 7) Editor Janice Costa notes that in today’s “challenging economy… we don’t just desire good customer service, we expect it” — and Cliffside provides it. Because of our company-wide commitment to quality customer care, it’s part of our tagline, which we’ll examine in this entry.

Cliffside Industries is an award-winning distributor of traditional solid brass hinges, knobs and pulls respected industry-wide for our customer service
Family owned and operated since 1987

Cliffside Industries

Cliffside is located in the heart of Lancaster County, PA.
Cliffside is located in the heart of Lancaster County, PA.

Founded in 1987 by Walter Zaleskie, Cliffside Industries has been an industry leader in decorative hardware since its inception. Cliffside brings together numerous worldwide vendors, selecting only the best to provide you, the consumer, with the absolute pinnacle of quality in the cabinet hardware industry. Our offerings from those vendors have been painstakingly assembled and organized, based on numerous customer comments, in our 2010 Fine Hardware Collections catalog.

Award-winning distributor

Cliffside has been presented with numerous vendor awards by customers who value the high level of professional service we offer. Some of the nation’s most respected cabinet manufacturers have recognized Cliffside for being a preferred vendor who effectively provides the products that they require in a timely and efficient manner. Additionally, Cliffside has been recognized in the hardware industry with an ADEX Award for creating new unique and distinctive pieces of cabinet hardware.

Traditional solid brass hinges, knobs, and pulls

Cliffside was founded on a single solid brass knob.
Cliffside was founded on a single solid brass knob.

Solid brass hardware is the focus of Cliffside’s hardware line, because we understand that many of our customers are looking for quality above all else. This is what we strive to provide. We pride ourselves on maintaining the highest standards in the craftsmanship of our products. The quality of a Cliffside hinge is unsurpassed by any other manufacturer. The one-piece construction of the leaves and extruded material combine to provide the necessary strength and durability that your cabinets require for a lifetime of hard use. Cliffside’s solid brass knobs and pulls, available in a variety of finishes, are in stock and ready to ship within a 24-hour period. Our solid brass hardware is also grouped together into hardware suites, each of which is available in 10 finishes and with hinges to coordinate with nearly any cabinet style.

Respected industry-wide for our customer service

Cliffside’s customer service department is always here to serve you. Our operating hours are 8:00 AM to 4:30 PM, Eastern Time. During those hours, we answer the phone — unique in our industry. If you need a Cliffside representative after hours, you can always contact us via e-mail or, if you’d like to place an order, send it via fax to (800) 926-3435, and we’ll be in touch as soon as possible.

Our customers continually tell us how impressed they are with the quality of the service that we provide. One client wrote, “Every time I have ordered from you… you have always had it to us in record time!” From live phone-answering to quick turnaround time on orders, Cliffside strives to meet your every hardware need as effectively as possible. This is why so many of the industry’s top cabinet manufacturers turn to Cliffside Industries when they need not only a supplier for hardware, but a business partner.

Family owned and operated

Cliffside Industries was founded by a family man, and members of his family are still involved in the business. We take our small-company values and attitudes very seriously, because we want to provide you with the most personal and personable experience that we possibly can. Because Cliffside is run by a family, we’d like to invite you to become a part of it, if you’re not already.

Cliffside would appreciate the opportunity to become not just your vendor, but your business partner, building a mutually profitable relationship with all of our clients. Costa notes that it’s “the little extras that transform a simple business arrangement into a true partnership” — extras like the ability to earn back credit just for displaying and purchasing Cliffside hardware. Simply contact one of Cliffside’s friendly customer service representatives today for more information!

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