What’s new this New Year? No comments yet

Cliffside's 2012 catalog is in the mail and on its way

We’re two weeks into 2012, and Cliffside has many new and exciting things in the works. This blog will explain a little bit more about what’s here, what’s new, and what’s coming up!

New 5″cc pulls

The first highlight is Cliffside’s new 5″cc solid brass cabinet pulls. Now, all Cliffside hardware suites have a minimum of four pull sizes to choose from. Available in 5 styles and 10 finishes, the 5″cc solid brass handles are already a big hit with our customers. Cliffside’s solid brass suites now each offer two cabinet-size pulls (3″cc and 5″cc) and two appliance-size handles (8″cc and 12″cc). All of the 5″cc pulls are in stock now, so if you are seeking something just slightly larger than the traditional 3″cc size, “try a 5″ and let us know what you think!

New catalog

Cliffside’s 2012 catalog was just released! You should be seeing it in your mailbox any day, but you can always visit our website to request that a copy be sent to you. Within its pages, you’ll see the new 5″cc pulls, as well as a new line of crystal products, including Europe’s famous Swarovski crystals. As always, the Cliffside catalog is your ultimate guide to our product line, supplemented by…

New website

That’s right, folks, Cliffside Industries’ new website is almost here! It will be up and running (soon, we hope!) and ready to support your hardware-buying needs. With a new streamlined e-commerce system and striking new design, we are ready for 2012’s big changes!

Becoming social butterflies No comments yet

After nearly 25 years in the cabinet hardware business, Cliffside Industries has undertaken the tools of social media to reach a new, wider audience. Social media, from websites like Facebook to the microblogs of Twitter, are a way for Cliffside to connect to customers – fast. While representatives from Cliffside Industries have always been reachable by phone, now you can connect to us even more quickly through your computer or smartphone. Here are some of Cliffside’s ways that we reach out to our customers.

Our blog

Our blog, as it appeared in June 2011

You are currently reading the oldest and most well-informed part of Cliffside’s social media adventure: our blog. This is a great resource for customers and consumers of our product to read about issues and questions regarding our hardware. We draw many of our blog topics from customer questions that we take directly from phone  calls; for example, “What finishes are safe  for customers with nickel allergies?” (our first blog ever) or “What hinge style should I use for this cabinet?”. You’ll always enjoy our fun posts around the winter holidays too!

We also use our blog to publish press releases about the arrival and introduction of new products. We rolled out our line of hardware suites with new solid brass 8″cc small appliance pulls using our blog, and we have added literally hundreds of new products since our blog was first started near the end of 2008.

Facebook

Facebook.com, according to the New York Times, is the largest social network in the world, serving over 750 million users as of this writing. Cliffside Industries is active on Facebook, sharing links to dealer websites and information about our products. We regularly post information about our customers, and welcome the addition of any Cliffside projects by our dealers to our Facebook page. We also promote our blog through Facebook; each post is linked for quick access.

Our Facebook is also a way to get in touch with staff. If you are online and have a question that requires a quick response, send us a Facebook message; a customer service representative can be with you nearly instantaneously (as long as we’re open!).

QR codes

This QR code leads to the Cliffside website.

Starting in July 2011, Cliffside Industries has begun using “QR codes”, like the one shown at right. QR (short for “Quick Response”) codes are readable by many smartphones. Simply scan or photograph the code with the phone, and it will take you directly to related content on the provider’s website. Cliffside Industries will begin offering QR codes for mobile users in our printed materials, like promotional offers. The biggest undertaking will be our next catalog, slated for release in early 2012: each item in the Cliffside catalog will be directly accessible, via QR code, from your mobile device. This provides a direct link from our print media to the Cliffside website, which offers a wide variety of information for your use.

Twitter

In all of our promotion of social media, the smallest contributions come through Twitter, where the micro-updates are limited to 140 characters. Knowing how to be succinct is key. Follow Cliffside on Twitter to be among the first to know when new updates are made on our website, to see special promotions, and to be alerted when we feature dealers or products for your viewing pleasure.

I feel like I’m forgetting something…

…oh right. The butterfly.

Out the door in twenty-four No comments yet

One of Cliffside’s most prominent advantages to customers is our fast ship times. We try to have every order “out the door in 24″ hours, shipping most in-stock products within one business day of order receipt. We pride ourselves on providing the most timely shipping service in our industry. We also give our customers a wide variety of shipping methods from which to choose.

Domestic

For all standard shipments, Cliffside ships using Ground service. Because of our location in Pennsylvania, we can ship anywhere in the continental United States in five business days or less. Many locations in our immediate vicinity, including much of Pennsylvania, New Jersey, Connecticut, Maryland, Delaware, northern Virginia, eastern Ohio, and the New York metropolitan area, are a one-day transit time via Ground service, ensuring the fastest arrival time at the best rate. Our Ground shipping charges are updated yearly and can always be viewed by following the link from our home page labeled “Current Freight Rates“.

On all ground shipments of more than $600 within the continental U.S., Cliffside Industries offers free Ground shipping. This includes orders which are shipping to residences and C.O.D. shipments! Retail customers who order from Cliffside Industries on the weekend (5 PM Eastern Time Friday through 8 AM Eastern Time Monday) will receive free Ground shipping on any order. If ordering a sample, Cliffside ships via the United States Postal Service (USPS), which offers 3-day mail service to the entire United States.

For western United States customers who cannot wait the 4- to 5-day transit time for ground, we offer a 3-day Express service. This will have the product to your door in three business days if its arrival is time-sensitive. Areas for which 3-day Express service is an attractive option include Rocky Mountain Region states like Arizona, Colorado, and Montana, as well as the Pacific states like Washington, California, and Oregon. Express services are based on the weight of your package.

2-day Express service is the choice of many customers who need the product quickly. If you are located in the Midwest or Southern Central U.S. in our 3-day Ground service zone (ex: Minnesota, Missouri, Texas) and you need your product quickly, the 2-day service offers time-definite delivery at a cheaper rate than shipping overnight.

For the customer who has waited until the very last minute to finally make that hardware selection, overnight shipping is the definitive option. For many locations around the United States, Cliffside can ship with a time commitment: in the morning with Priority service, or by the end of the next business day with Standard service. If not specified, Cliffside always ships for a morning delivery if possible.

If shipping to Alaska or Hawaii, Cliffside recommends 2-day Express service. Special ground service is available (7-10 business days to some locations); however, the Express option will ensure that your products arrive in a timely manner.

International

Cliffside ships to all 50 U.S. states and to each of the 10 provinces and 3 territories of Canada. Several different shipping methods are available for international transit. The most popular and cost-effective is our Economy international service. An express shipping service, this is Cliffside’s normal shipping method for international orders and offers time-definite delivery to many portions of Canada – usually within 2 to 4 business days. Cliffside Industries offers a discount on rates to all customers shipping via the Economy service, and the final cost also includes all of your customs clearance and brokerage fees.

If you have to have your product even faster, Priority international service is available for an additional cost. Cliffside extends the same discounts to Priority international customers as we do to Economy shippers, and your brokerage and clearance fees are included in the cost of your shipment.

Ground service is also available for Canadian customers; however, delivery times can range from 3 business days to 2 weeks depending on your location. Any international customer who chooses to have their order shipped via Ground service will be billed for the shipping at the time of departure. A second charge will be issued when the shipper bills us for the customs clearance and brokerage fees. There are no additional discounts available for the Ground service from Cliffside. Duties and taxes for all international shipments are the responsibility of the receiver and will be due upon receipt of the product.

For small international orders under $50.00, Cliffside also provides the option of Priority Mail International Service through the cooperation of USPS and Canada Post. This is not a standard option, so you will have to specify with your representative when ordering.

Service with a smile No comments yet

Recently, Kitchen & Bath Design News ran an editorial entitled “Are Your Suppliers True Partners?” (November 2010, p. 7) Editor Janice Costa notes that in today’s “challenging economy… we don’t just desire good customer service, we expect it” — and Cliffside provides it. Because of our company-wide commitment to quality customer care, it’s part of our tagline, which we’ll examine in this entry.

Cliffside Industries is an award-winning distributor of traditional solid brass hinges, knobs and pulls respected industry-wide for our customer service
Family owned and operated since 1987

Cliffside Industries

Cliffside is located in the heart of Lancaster County, PA.

Founded in 1987 by Walter Zaleskie, Cliffside Industries has been an industry leader in decorative hardware since its inception. Cliffside brings together numerous worldwide vendors, selecting only the best to provide you, the consumer, with the absolute pinnacle of quality in the cabinet hardware industry. Our offerings from those vendors have been painstakingly assembled and organized, based on numerous customer comments, in our 2010 Fine Hardware Collections catalog.

Award-winning distributor

Cliffside has been presented with numerous vendor awards by customers who value the high level of professional service we offer. Some of the nation’s most respected cabinet manufacturers have recognized Cliffside for being a preferred vendor who effectively provides the products that they require in a timely and efficient manner. Additionally, Cliffside has been recognized in the hardware industry with an ADEX Award for creating new unique and distinctive pieces of cabinet hardware.

Traditional solid brass hinges, knobs, and pulls

Cliffside was founded on a single solid brass knob.

Solid brass hardware is the focus of Cliffside’s hardware line, because we understand that many of our customers are looking for quality above all else. This is what we strive to provide. We pride ourselves on maintaining the highest standards in the craftsmanship of our products. The quality of a Cliffside hinge is unsurpassed by any other manufacturer. The one-piece construction of the leaves and extruded material combine to provide the necessary strength and durability that your cabinets require for a lifetime of hard use. Cliffside’s solid brass knobs and pulls, available in a variety of finishes, are in stock and ready to ship within a 24-hour period. Our solid brass hardware is also grouped together into hardware suites, each of which is available in 10 finishes and with hinges to coordinate with nearly any cabinet style.

Respected industry-wide for our customer service

Cliffside’s customer service department is always here to serve you. Our operating hours are 8:00 AM to 4:30 PM, Eastern Time. During those hours, we answer the phone — unique in our industry. If you need a Cliffside representative after hours, you can always contact us via e-mail or, if you’d like to place an order, send it via fax to (800) 926-3435, and we’ll be in touch as soon as possible.

Our customers continually tell us how impressed they are with the quality of the service that we provide. One client wrote, “Every time I have ordered from you… you have always had it to us in record time!” From live phone-answering to quick turnaround time on orders, Cliffside strives to meet your every hardware need as effectively as possible. This is why so many of the industry’s top cabinet manufacturers turn to Cliffside Industries when they need not only a supplier for hardware, but a business partner.

Family owned and operated

Cliffside Industries was founded by a family man, and members of his family are still involved in the business. We take our small-company values and attitudes very seriously, because we want to provide you with the most personal and personable experience that we possibly can. Because Cliffside is run by a family, we’d like to invite you to become a part of it, if you’re not already.

Cliffside would appreciate the opportunity to become not just your vendor, but your business partner, building a mutually profitable relationship with all of our clients. Costa notes that it’s “the little extras that transform a simple business arrangement into a true partnership” — extras like the ability to earn back credit just for displaying and purchasing Cliffside hardware. Simply contact one of Cliffside’s friendly customer service representatives today for more information!