Service with a smile No comments yet

Recently, Kitchen & Bath Design News ran an editorial entitled “Are Your Suppliers True Partners?” (November 2010, p. 7) Editor Janice Costa notes that in today’s “challenging economy… we don’t just desire good customer service, we expect it” — and Cliffside provides it. Because of our company-wide commitment to quality customer care, it’s part of our tagline, which we’ll examine in this entry.

Cliffside Industries is an award-winning distributor of traditional solid brass hinges, knobs and pulls respected industry-wide for our customer service
Family owned and operated since 1987

Cliffside Industries

Cliffside is located in the heart of Lancaster County, PA.

Founded in 1987 by Walter Zaleskie, Cliffside Industries has been an industry leader in decorative hardware since its inception. Cliffside brings together numerous worldwide vendors, selecting only the best to provide you, the consumer, with the absolute pinnacle of quality in the cabinet hardware industry. Our offerings from those vendors have been painstakingly assembled and organized, based on numerous customer comments, in our 2010 Fine Hardware Collections catalog.

Award-winning distributor

Cliffside has been presented with numerous vendor awards by customers who value the high level of professional service we offer. Some of the nation’s most respected cabinet manufacturers have recognized Cliffside for being a preferred vendor who effectively provides the products that they require in a timely and efficient manner. Additionally, Cliffside has been recognized in the hardware industry with an ADEX Award for creating new unique and distinctive pieces of cabinet hardware.

Traditional solid brass hinges, knobs, and pulls

Cliffside was founded on a single solid brass knob.

Solid brass hardware is the focus of Cliffside’s hardware line, because we understand that many of our customers are looking for quality above all else. This is what we strive to provide. We pride ourselves on maintaining the highest standards in the craftsmanship of our products. The quality of a Cliffside hinge is unsurpassed by any other manufacturer. The one-piece construction of the leaves and extruded material combine to provide the necessary strength and durability that your cabinets require for a lifetime of hard use. Cliffside’s solid brass knobs and pulls, available in a variety of finishes, are in stock and ready to ship within a 24-hour period. Our solid brass hardware is also grouped together into hardware suites, each of which is available in 10 finishes and with hinges to coordinate with nearly any cabinet style.

Respected industry-wide for our customer service

Cliffside’s customer service department is always here to serve you. Our operating hours are 8:00 AM to 4:30 PM, Eastern Time. During those hours, we answer the phone — unique in our industry. If you need a Cliffside representative after hours, you can always contact us via e-mail or, if you’d like to place an order, send it via fax to (800) 926-3435, and we’ll be in touch as soon as possible.

Our customers continually tell us how impressed they are with the quality of the service that we provide. One client wrote, “Every time I have ordered from you… you have always had it to us in record time!” From live phone-answering to quick turnaround time on orders, Cliffside strives to meet your every hardware need as effectively as possible. This is why so many of the industry’s top cabinet manufacturers turn to Cliffside Industries when they need not only a supplier for hardware, but a business partner.

Family owned and operated

Cliffside Industries was founded by a family man, and members of his family are still involved in the business. We take our small-company values and attitudes very seriously, because we want to provide you with the most personal and personable experience that we possibly can. Because Cliffside is run by a family, we’d like to invite you to become a part of it, if you’re not already.

Cliffside would appreciate the opportunity to become not just your vendor, but your business partner, building a mutually profitable relationship with all of our clients. Costa notes that it’s “the little extras that transform a simple business arrangement into a true partnership” — extras like the ability to earn back credit just for displaying and purchasing Cliffside hardware. Simply contact one of Cliffside’s friendly customer service representatives today for more information!

Losing our marbles 1 comment

PM5 stock marble knob in Green

In addition to solid surface countertops like granite and quartz, natural marble is making a strong return to the forefront in today’s design world. John Fillippelli, of Kitchen and Bath Design News, notes that marble “is particularly popular right now” (November 2010, p.45). Cliffside Industries has recently expanded its line of marble offerings to better serve your needs, and those of your clients, when selecting hardware to coordinate an entire kitchen or bath.

Marble colors

Cliffside is pleased to offer five unique marble colors to suit many tastes and styles. Black and white are two classic marble colors that Cliffside has offered for years. Our white marble is attractively streaked with gray and black, and the opposite is true of the black specimens. Cliffside also offers our brown marble in stock hardware, which coordinates well with our special-order marble in red. Green is an earth-tone making a splash in the current market, and the classic tones of beige are a new addition to the Cliffside stock line.

Stock offerings

PM3 in beige, a Cliffside stock item

Cliffside keeps two styles of marble knobs in stock at our warehouse, which are very popular among our customers. The first, the PM3, has a gently rounded face, which lends a pleasingly smooth aesthetic to its design. Its counterpart, the PM5, has a flat face, allowing the marble to shimmer like the face of a polished countertop. Each of these knobs are now in stock in five colors.

Special-order products

Special order marble: P-3 in white

In the 2010 Fine Hardware Collections catalog, we feature a special-order marble knob (the RB-1) and a 3″cc pull (the P-3). This is, however, by no means the full extent of Cliffside’s marble hardware line. You can examine our website to find other knobs as well, like the RB-1’s larger counterpart (item #RB-2), a flatter round knob (RN-1), and even a square knob (the S-3). All of these special-order items come from the same supplier. They are also available immediately and can arrive at your door in 7 to 10 business days.

To view our marble selections in full…

… you can check out the Fine Hardware Collections catalog or visit our website. Happy hunting!

One size, many functions No comments yet

Cliffside Industries’ 8″cc pulls have been part of our hardware line for 18 months. Several styles are available, including B1-8, B622-8, K344-8, P399-8, and SP-8. Each style is offered in our ten signature finishes. Since their introduction, our 8″cc pulls have been used for a variety of applications.

Small appliances

The B622-8 in Antique Brass

For hidden appliances that have wooden panel kits on their faces, the 8″cc pulls are ideal; indeed, this was the intent of their original design. Whether your cabinets conceal a single or double dishwasher or a trash compactor, these pulls provide the added strength needed to overcome a door that seals shut due to pressure.

Tall pantry doors

For oversized doors, sometimes a 3″cc handle or a single knob just will not cut it. Aesthetically pleasing on larger doors, Cliffside’s 8″cc pulls are compatible with a wide range of door sizes. To match Cliffside’s hinges with your larger doors and pulls, consider an armoire-style hinge.

Wide drawers

For customers who prefer a single piece of hardware per cabinet face, large drawers can often pose an issue. Either two knobs are required, or a single pull is too small for the application; it becomes lost in the large drawer face. With an 8″cc pull, the hardware makes a bold statement, fitting the bigger drawer more appropriately.

Beverage coolers

While our 12″cc appliance pulls are specifically designed and recommended for large, Sub-Zero-style refrigerators, the 8″cc pulls are more than sufficient for smaller, under-counter refrigerators used for wine, beer, or your beverages of choice. They make an attractive offset from the rest of the kitchen to draw attention to visitors, showing them that there is something unique afoot.

Remember that…

…all of Cliffside’s 8″cc pulls are part of our hardware suites: there are matching 3″cc and 12″cc versions for each one, as well as knobs, latches, cup pulls, and hinges. If you have any questions about a Cliffside suite, or any of our hardware pieces, please contact us through the blog or in customer service!